Frequently Asked Questions
We have over 2,000 products online and when new products are created on the website, there may be a short period before an image is added. Check back after a day or two.
We have taken great care in sourcing information and images from the manufacturers. However, mistakes do occur and should you feel that any of our information is incorrect please contact us.
Browse to an item listings page. Click the compare tick box and click the 'Add to compare list' button.
To delete items in your Shopping Basket simply click the red delete button next to that particular item. The page will automatically refresh and the item will be deleted.
When you are ready to complete your order click on the Checkout button on the Basket page. You will then be taken through 4 easy steps to complete your order: Personal Details, Payment Details, Payment Confirmation and Checkout Finish
If you have had no luck finding the product you are looking for try using our Advanced Search at the top left of the page or alternatively contact us.
Should you be experiencing any incompatibility please contact us.
We supply various accessories and related items for your purchases. You will often see related items & accessories on product details pages. We also refer to them when you add items to your basket. If there’s something in particular you would you like which we do not stock click here to contact us.
You do not have to be a member to order a product. You can simply proceed to checkout where you will be asked for your information there and then. After you have completed your order you will automatically become a member, based on the information you gave while ordering.
If you are after a particular item that we don’t currently have on the site we can sometimes order it especially for you. Click here to contact us.
The main benefit is simply Peace of Mind. Opting for an Extended Warranty with your purchase is the best way of protecting your product.
IT Foundations is a Secure Shopping Guaranteed Site. We recognise the importance of security regarding the credit card information you send us over the Internet.
For information on where we deliver and the duration, please refer to the Delivery Information section within our Terms and Conditions.
We accept the following forms of payment: Credit Card, Debit Card, Cheque & Finance.
We accept the following credit cards: VISA, MasterCard, Switch, Delta and Solo.
IT Foundations does not offer finance. Our objective is to provide you quality products at the best possible price. We beleive that you can always get a better deal from you bank or other companies that specialise in this area.
Your credit card may be declined for many reasons. Some possible reasons for card failure are wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. In the event of your card being declined for payment we will inform you and recommend you contact the bank directly to correct the problem. For privacy reasons, the card issuer never tells us the reasons for card decline.
When you order online, you will receive an email confirmation when you complete your order.
Please click here for our Price Promise.
To register click here and fill out this simple form. Your registration will be completed instantly and you can start to enjoy all the benefits of your account.
If you have forgotten your password please contact us.
If you have changed your email address, please contact us.
If you would like to contact us please click here.
Please click here to see our hours of Business.
Please click here to view our Terms and Conditions.
IT Foundations are committed to ensuring that our products and service live up to the expectations of our customers who have entrusted their custom to us. We believe that there are many benefits to having a clear and straightforward complaint handling process, which aims to:
If you feel in any way dissatisfied with the service received, please contact us, and will be happy to deal with your complaint.
Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact our Customer Services Department on 0131 452 8444 and refer to the terms and conditions of sale.
If you do not receive your order within the time-scale provided please contact our Sales Department on 0131 452 8444.
For security reasons, we do not send your receipt with the goods. Your receipt is posted after the goods are sent which should be received within 7 days. If It is not received, please contact our Sales Department on 0131 452 8444 and we will resend.
If you would like to return an item please click here to see our Cancellation & Returns Policy within our Terms & Conditions.
We aim to refund your money in as quick a time as possible. However it may take a few days to appear on your card.
If you are having trouble setting up a product please contact our Customer Services Department on 0131 452 8444 or contact the Manufacturer’s Technical Helpline.