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IT Support

IT Foundations support services logoWe currently offer a range of IT Support contracts to suit the needs of most businesses.  These start as low as £40.00 per month for a 1* contract which includes two support units (up to 15 minutes each).  All support contracts provide access to our technical staff and a guaranteed service level agreement.

We recommend the 3* contract and above for customers with one or more servers as this provides proactive monitoring of the server(s) unlimited reactive support for the server (to maintain the status quo) from £115.00 per month.  All prices exclude VAT.

The following table illustrates the full range of service options.

Contract

1*

2*

3*

4*

5*

Contract with Service Level Agreement

• 

• 

• 

• 

• 

Remote Server Monitoring

• 

• 

• 

• 

Inclusive Remote Server Support

• 

• 

• 

Scheduled Monthly Onsite visits

• 

• 

Inclusive Remote Desktop Support (per month)

2 units

2 units

2 units

2 units

Unlimited*

For those issues that require a change to the status quo, fixing a problem that can’t be resolved internally or for on-site activity additional units can be purchased in blocks of 10.

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1 Star Support Contract

Add to Basket1 Star Support Contract£540.00

Our entry level support package with an SLA and 2 inclusive support units.


2 Star Support Contract

Add to Basket2 Star Support Contract£780.00

This support package provides and SLA 2 inclusive support units and proactive monitoring for your server(s).


3 Star Support Contract

Add to Basket3 Star Support Contract£115.00

This support package provides and SLA, 2 inclusive support units, proactive server monitoring and inclusive server support.


4 Star Support Contract

Add to Basket4 Star Support Contract£2,220.00

Similar to the 3* contract but with monthly on-site visits for system checks and updates.


5 Star Support Contract

Add to Basket5 Star Support Contract£3,420.00

Our top of the range support contract with fully inclusive support for your IT Infrastructure


Hourly Support

Add to BasketHourly Support£75.00

Pay for ad-hoc support by the hour.


Support Units

Add to BasketSupport Units£175.00

Support units provide an ideal way to pay for any additional work that is not included in your selected contract.


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